Contact Us
Whether you've spotted something that needs correcting, have a question about how we review and rank online casinos for US players, or simply want to share feedback, this page explains how to reach the Real Money Casino team and what to expect when you do.
We are an independent comparison and review platform. We do not operate any casino, accept deposits, or process withdrawals. For account-specific issues with a casino listed on this site, you will need to contact that casino's support team directly — we cannot access your account or intervene in disputes on your behalf.
What You Can Reach Us About
Our editorial team is here to help with questions that relate to this site and its content. The topics we can most usefully respond to include:
- Editorial queries — questions about how a casino was rated, why a site was included or excluded, or how our methodology works
- Factual corrections — if you believe information on a review page is out of date or inaccurate, we want to know
- Responsible gambling concerns — if you or someone you know is struggling with gambling, we can point you toward the right support resources
- Partnership and business enquiries — commercial enquiries are considered, though inclusion in our rankings is decided editorially and cannot be purchased
- General feedback — we read everything and use reader input to improve the site
How to Get in Touch
The fastest way to reach us is by email. Send your message to [email protected] with a clear subject line describing your query. We aim to respond to all messages within two business days, though editorial and factual queries may take a little longer if they require additional research.
When writing to us, please include:
- The page or casino name your query relates to, if applicable
- A brief description of your question or the issue you have spotted
- Any supporting information that helps us respond accurately
We do not operate a live chat channel. Emails sent to the address above go directly to a member of the editorial team — not an automated inbox.
Responsible Gambling — Getting Help Now
If your reason for contacting us relates to a gambling problem — your own or someone else's — please do not wait for a reply from us. Dedicated support is available around the clock from organisations that specialise in this area.
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous: gamblersanonymous.org
- National Council on Problem Gambling: ncpgambling.org
Our responsible gambling guidance page also covers self-exclusion programmes, deposit and time limits, and how to access support tools offered by individual casino sites.
About This Site
Real Money Casino researches and reviews online casinos available to players in the United States. Every site in our rankings holds a valid licence from a recognised regulatory authority, and our editorial team verifies that independently before any casino appears on these pages.
Our revenue comes from affiliate partnerships — when a reader follows a link to a casino and registers, we may receive a commission. That commercial relationship does not influence our ratings or the order in which casinos appear. Operators cannot pay for higher placement, and we note limitations alongside strengths in every write-up. You can read more about how we operate on our about us page.
For the full terms that govern your use of this site, including our affiliate disclosure and content policies, please see our terms and conditions.
Response Times and Expectations
| Query type | Typical response time |
|---|---|
| General feedback | Within 2 business days |
| Factual correction request | 2–4 business days (requires verification) |
| Business or partnership enquiry | Within 3 business days |
| Editorial methodology question | Within 2 business days |
We do not guarantee a personal reply to every message, particularly where a query has already been addressed in our published content. If your question is covered by an existing page — such as how bonuses work, what licensing means, or which payment methods a specific casino supports — we may direct you there rather than repeat the information by email.
A Note on Casino Account Issues
Real Money Casino is a review and comparison platform. We have no access to player accounts at any of the casinos we list, and we cannot process refunds, reverse withdrawals, or intervene in disputes between players and operators. If you are experiencing a problem with a casino account — a delayed withdrawal, a disputed bonus, or a verification issue — your first step should always be that casino's own customer support team.
If a casino's support team has not resolved your issue and you believe the operator is acting in breach of its licence conditions, you may be able to raise a complaint with the relevant state gaming regulator. The appropriate authority will depend on the state in which the casino is licensed to operate. Eligibility to gamble at regulated US online casinos requires players to be at least 21 years of age and physically located within a state where online casino gambling is legal at the time of play.
We appreciate you taking the time to get in touch. Honest reader feedback is one of the most useful inputs we have — it helps us catch errors quickly and improve the information we publish for everyone who uses this site.